FAQ
Got burning questions about our products? Check out our FAQ page for all the juicy details – because we know you're dying to know! From 'Can I customize my order?' to 'What's the meaning of life?' (okay, maybe not that last one), we've got answers to the questions you didn't even know you had. Dive in and satisfy your curiosity – we promise it'll be more entertaining than googling random trivia!
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TGIF SALE
WHAT IS TUMBLER TUESDAY?
Unlock amazing savings on our premium tumblers with our exclusive wholesale Tuesday deals! Every week, from midnight until the stroke of 11:59 PM, we're rolling out the red carpet for all customers to snag our coveted tumblers at wholesale prices – no minimum quantities required, no business license needed.
TURNAROUND TIME
Wondering how long it takes to process your order? Here's what you need to know:
At 1314 Creations, we strive to fulfill orders promptly while ensuring the highest quality craftsmanship. Our typical turnaround time ranges from 1 to 10 business days, depending on various factors such as personalization requirements and curing times.
Here's a breakdown of our order processing timeline:
- Processing Time: Typically takes 1 to 10 business days, depending on the steps required to create your item.
- Order Placement: Please note that the day you place your order is not considered a processing day. Instead, processing begins on the next business day.
- Business Days: Our business days are Monday through Friday. Weekends and holidays are not included in the processing time.
- Holidays: If a holiday falls within the turnaround time of your order, please be aware that the holiday will not be counted as a business day. We appreciate your understanding and encourage you to adjust your expectations accordingly.
Your satisfaction is important to us, and we're committed to keeping you informed about your order every step of the way. If you have any questions or concerns about the processing time for your order, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure a smooth and enjoyable shopping experience.
Shop confidently knowing that your order will be processed efficiently, with careful attention to detail and craftsmanship. Experience the convenience and reliability of shopping with us at 1314 Creations today!
HOW CAN I ORDER MULTIPLE PRODUCTS WITH THE SAME DESIGN OR PERSONALIZATION?
At 1314 Creations, we understand that ordering multiple products with the same design or personalization should be a breeze. That's why we've streamlined the process to ensure your shopping experience is as seamless as possible.
To order multiple products with identical designs or personalizations, follow these simple steps:
- Add Items to Your Cart: Browse our selection and add the desired products to your cart. Whether you're shopping for tumblers, pens, cutting boards, or other customizable items, simply add them to your cart as usual.
- Specify Your Design: During the checkout process, you'll find a notes section where you can provide specific instructions. If all items in your cart should feature the same design or personalization, simply specify this in the notes section. Our team will ensure that your request is fulfilled accurately.
- Custom Requests: If you have a custom request or if a particular item isn't available for customization on our website, don't worry! You can still get the personalized product you desire. Send us an email with the subject title "Custom Request" before placing your order. Provide details about the item you'd like to customize and a brief description of the design you have in mind. Once we review your request and confirm its feasibility, we'll guide you on how to proceed with your order.
We're committed to making your shopping experience with us as smooth and convenient as possible. Whether you're ordering one item or multiple products with the same design, we're here to assist you every step of the way.
Shop confidently at 1314 Creations knowing that your personalized products will be crafted with care and attention to detail. If you have any questions or need further assistance, don't hesitate to reach out to our friendly customer service team. We're here to help you bring your creative visions to life!
IS A PROOF/MOCKUP SENT TO REVIEW BEFORE CREATING MY ITEM?
At 1314 Creations, we understand the importance of ensuring your personalized items meet your expectations. That's why we have a transparent proofing process in place:
- Personalization Preview: For products customized with personalization, we'll send you a preview for your approval before proceeding with production. This allows you to review and confirm that the design, text, or other details are accurate and to your liking.
- Your Approval: Take your time to review the preview thoroughly. If everything looks perfect, simply approve the preview to proceed with creating your item.
- Response Time: We value your input and strive to accommodate your preferences. If we haven't received a response within 72 hours after sending the preview, we'll assume that the preview meets your approval, and we'll proceed with creating the item.
- Ensuring Satisfaction: Our goal is to ensure your satisfaction with every personalized purchase. By sending a preview for your approval, we give you the opportunity to make any necessary adjustments before production begins, ensuring that your item reflects your vision perfectly.
At 1314 Creations, we're dedicated to providing a seamless and personalized shopping experience. From previewing personalized designs to creating your customized items, we're here to make sure every detail is just right.
Shop confidently knowing that your personalized items will be crafted with care and attention to detail. Experience the difference of personalized service at 1314 Creations today!
WHAT IS THE ESTIMATED TIMEFRAME FOR MY ORDER TO BEGIN PRODUCTION?
Wondering how long it takes to process your order? Here's what you need to know:
At 1314 Creations, we strive to fulfill orders promptly while ensuring the highest quality craftsmanship. Our typical turnaround time ranges from 1 to 10 business days, depending on various factors such as personalization requirements and curing times.
Here's a breakdown of our order processing timeline:
- Processing Time: Typically takes 1 to 10 business days, depending on the steps required to create your item.
- Order Placement: Please note that the day you place your order is not considered a processing day. Instead, processing begins on the next business day.
- Business Days: Our business days are Monday through Friday. Weekends and holidays are not included in the processing time.
- Holidays: If a holiday falls within the turnaround time of your order, please be aware that the holiday will not be counted as a business day. We appreciate your understanding and encourage you to adjust your expectations accordingly.
Your satisfaction is important to us, and we're committed to keeping you informed about your order every step of the way. If you have any questions or concerns about the processing time for your order, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure a smooth and enjoyable shopping experience.
Shop confidently knowing that your order will be processed efficiently, with careful attention to detail and craftsmanship. Experience the convenience and reliability of shopping with us at 1314 Creations today!
IS IT POSSIBLE TO CANCEL OR MAKE CHANGES TO MY ORDER AFTER I'VE COMPLETED THE PURCHASE?
At 1314 Creations, we understand that sometimes plans change. Here's what you need to know about canceling or making changes to your order:
- Cancellation Window: You have the flexibility to modify or cancel your order at any time before it enters production. Once we've started customizing the design for your order, we're unable to accept cancellations or modifications.
- Production Timeframe: Depending on factors such as the amount of orders we have, the season, or the specific item ordered, production could begin as soon as 5 minutes to 3 days after you've placed your order. On average, customization starts within 2 hours.
- Contact Us for Assistance: Should you require changes or cancellations for any reason, don't hesitate to reach out to our customer support team. We're here to assist you and will do our best to accommodate your request
At 1314 Creations, we strive to provide a seamless and hassle-free shopping experience. While we aim to process orders promptly, we understand that circumstances may arise where changes or cancellations are necessary. Rest assured, we're here to support you throughout the process.
Shop confidently knowing that you have the flexibility to manage your order until it enters production. Experience exceptional service and quality products at 1314 Creations today!
ARE YOUR PRODUCTS MADE IN THE US?
At 1314 Creations, we take pride in the quality and craftsmanship of our products. While certain materials may originate from locations beyond the USA, we want to assure you that every personalized item is created with care and precision right here at our studio in Clarksburg, WV.
Here's what you need to know about our manufacturing process:
- Personalized and Handcrafted: Each product is meticulously personalized and handmade by skilled artisans at our studio. From custom engravings to intricate designs, we pay attention to every detail to ensure that your item is unique and of the highest quality.
- Quality Assurance: We uphold stringent quality standards throughout the production process. Every product undergoes thorough inspection to ensure that it meets our exacting criteria for excellence before it reaches your hands.
- Transparent Sourcing: While certain materials may be sourced from locations beyond the USA, we are committed to transparency in our sourcing practices. We work with reputable suppliers to ensure that the materials used in our products meet our standards for quality and sustainability.
- Supporting Local Craftsmanship: By choosing 1314 Creations, you're not only getting a beautifully crafted product but also supporting local crafters and small businesses in WV.
At 1314 Creations, we're dedicated to providing you with exceptional products that reflect our commitment to craftsmanship and quality. Shop with confidence, knowing that each item is thoughtfully personalized and handmade with care right here in the USA.
Experience the difference of handcrafted excellence at 1314 Creations today!
WHAT'S THE PROCESS FOR CHECKING THE STATUS OF MY ORDER?
Curious about the status of your order? Tracking its progress is quick and simple at 1314 Creations. Here's what you need to know:
- Shipping Notification: Once your order is processed and shipped, we'll send you an email notification containing a tracking number. This tracking number is your key to monitoring your order's journey from our warehouse to your doorstep.
- Check Your Email: Keep an eye on your inbox for the shipping confirmation email. This email will contain important details about your order, including the tracking number and a link to the carrier's website where you can track your package in real-time.
- Track Your Order: Click on the tracking link provided in the email or visit the carrier's website directly. Enter your tracking number to access up-to-date information about the status and location of your package.
- Stay Informed: With the tracking number in hand, you can monitor your order's progress every step of the way. Whether it's on its way to your doorstep or out for delivery, you'll have peace of mind knowing exactly where your package is at all times.
- Need Assistance: If you have any questions or concerns about your order's status, don't hesitate to reach out to our customer support team. We're here to assist you and ensure that your shopping experience with us is smooth and worry-free.
At 1314 Creations, we're committed to providing exceptional service from the moment you place your order to the moment it arrives at your door. Track your order with ease and enjoy the convenience of shopping with us!
Shop now and experience the convenience and reliability of tracking your order every step of the way at [Your Company Name].
HOW DO I REDEEM A COUPON?
Unlocking savings with your coupon code is simple and straightforward at 1314 Creations. Here's a quick guide to help you redeem your coupon seamlessly:
- Checkout Process: When you're ready to complete your purchase, proceed to checkout. You'll find a designated field where you can enter your coupon code before finalizing your order.
- Enter Coupon Code: In the provided space, enter your coupon code exactly as it appears, without any additional spaces or characters. Once you've inputted the code, click "Submit" to apply the discount to your order.
- Enjoy Your Savings: Voila! Your discount should apply immediately, and you'll see your savings reflected in your order total. Sit back and enjoy the feeling of getting more for less.
- Coupon Limitations: Please note that some coupons cannot be combined with other offers or promotions. If your coupon is rejected during checkout but is within its valid dates, it may be due to these limitations.
- Need Assistance: If you encounter any issues or have questions about redeeming your coupon, don't hesitate to reach out to us for assistance. Our dedicated customer support team is here to help you every step of the way.
At 1314 Creations, we strive to make your shopping experience enjoyable and rewarding. Whether you're treating yourself or shopping for gifts, take advantage of our coupons to maximize your savings on quality products.
Ready to start saving? Browse our selection, redeem your coupon, and indulge in the satisfaction of getting more for less at 314 Creations. Shop now and experience the convenience and value of shopping with us!
WHERE CAN I GET A COUPON CODE?
Curious about snagging some extra savings with coupon codes? We've got you covered! At 1314 Creations, we make it easy for you to access our latest discounts and promotions.
Simply navigate to any page on our website, and you'll find our current coupon codes prominently displayed at the top of the page. Whether you're browsing for tumblers, pens, cutting boards, car accessories, or photo fishing lures, you can quickly grab a code and enjoy instant savings on your purchase.
But that's not all! For even more exclusive deals and offers, be sure to follow us on our social media accounts. Our loyal followers receive access to special coupon codes and promotions that aren't available anywhere else. It's our little way of saying thank you for being a part of our community!
So, why wait? Start saving today by browsing our website for the latest coupon codes and following us on social media for exclusive deals. Whether you're shopping for yourself or searching for the perfect gift, 1314 Creations is here to help you make the most of your budget while enjoying quality products and exceptional service.
WHY IS MY COUPON CODE NOT WORKING?
Encountering issues while trying to redeem your coupon code? Don't worry; we're here to help you navigate through it. Here's a step-by-step guide to troubleshoot and resolve any difficulties you may encounter:
- Check for Accuracy: First and foremost, ensure that the coupon code is entered accurately during checkout. Be mindful of any spaces between letters or numbers, as these can invalidate the code.
- Meet Promotional Conditions: Review the terms and conditions associated with the coupon code. Some promotions may have minimum order requirements or specific product exclusions. Ensure that your order meets all the necessary criteria for the discount to apply.
- Try Again or Leave a Comment: If the code still doesn't seem to work after double-checking, don't fret. Proceed with your order, and on the final checkout page, you'll find a comments box located above the order button. Enter the coupon code there, and complete your purchase. Rest assured, our dedicated order entry team will review your request promptly.
- Refund for Eligible Orders: Should your order meet the conditions for the coupon code, but the discount wasn't applied during checkout, our team will issue a refund for the discounted amount accordingly. Your satisfaction is our priority, and we're committed to ensuring you receive the savings you're entitled to.
- Note About Coupon Usage: Please keep in mind that only one coupon code can be used per order. We strive to make our promotions as accessible and user-friendly as possible while maintaining fairness and transparency for all our customers.
If you're still experiencing difficulties or have any questions regarding coupon code redemption, feel free to reach out to our customer support team. We're here to assist you every step of the way and ensure your shopping experience is nothing short of exceptional.
Thank you for choosing us for your shopping needs. We appreciate your patience and understanding as we work to resolve any coupon code issues promptly and efficiently.
DO YOU OFFER FREE SHIPPING?
At 1314 Creations, we believe that exceptional products should come with exceptional service, which is why we're thrilled to offer free shipping on orders over $100 within the continental United States.
Whether you're stocking up on your favorite items, shopping for gifts, or exploring new additions to your collection, enjoy the convenience of complimentary shipping when you reach a minimum purchase of $100.
Explore our wide selection of products, encompassing tumblers, pens, cutting boards, car accessories, and photo fishing lures, ensuring there's something for everyone to enjoy. From personalized gifts to everyday essentials, shop with confidence knowing that your order will be delivered right to your doorstep without any additional shipping charges.
To take advantage of this exclusive offer, simply browse our website, add your desired items to your cart, and proceed to checkout. Once your order subtotal reaches $100 or more, the free shipping option will automatically be applied at checkout, making your shopping experience seamless and budget-friendly.
Say goodbye to shipping fees and hello to stress-free shopping at 1314 Creations. Whether you're treating yourself or surprising a loved one, enjoy the added value of complimentary shipping on qualifying orders.
Shop now and experience the convenience and savings of free shipping on orders over $100. With 1314 Creations, every purchase is an opportunity to indulge in quality products and exceptional service.
IS SAME DAY SHIPPING AVAILABLE FOR YOUR ORDERS?
At 1314 Creations, we understand the importance of prompt delivery and strive to provide clarity regarding our shipping policies.
While we currently do not offer same-day shipping, we offer a variety of shipping methods to accommodate your needs. The delivery date for your order will depend on the shipping method selected during checkout.
During the checkout process, you'll have the option to choose from various shipping methods, each with its estimated delivery timeframe. Whether you opt for standard shipping, expedited delivery, or another shipping option, we aim to provide transparent information about when you can expect your order to arrive.
Please note that delivery dates may vary based on factors such as your location, shipping carrier delays, and any unforeseen circumstances beyond our control. However, rest assured that we work diligently to fulfill orders promptly and efficiently.
For urgent orders or specific delivery requirements, we recommend selecting an appropriate expedited shipping option during checkout.
While we may not offer same-day shipping at this time, we remain committed to providing exceptional service and ensuring that your shopping experience with us is smooth and convenient.
Thank you for choosing 1314 Creatioons. Should you have any questions or concerns about our shipping policy or delivery timelines, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
PRICING & PROMOTIONS
At 1314 Creations, we prioritize transparency and fairness in all our business practices, including our pricing policy and promotional offerings. As part of our commitment to providing the best value to our customers, we retain the right to modify prices and fees as necessary to reflect market conditions and business considerations.
Periodically, we introduce special promotions, discounts, and coupons to enhance your shopping experience and reward your loyalty. These promotions may be tailored to specific demographic groups, seasonal events, or promotional campaigns, allowing us to better serve our diverse customer base.
While we strive to make our promotions accessible to all, we also retain the discretion to approve or decline any coupon codes, discounts, or promotions. This ensures that our offers remain fair and sustainable for both our customers and our business.
We understand the importance of maximizing savings, which is why we allow customers to use one coupon code per order, unless otherwise specified. This helps streamline the checkout process while still allowing you to enjoy the benefits of our promotional offers.
Stay informed about our latest deals and promotions by visiting our website regularly or subscribing to our newsletter. Whether you're in search of personalized gifts, custom items, or unique decor pieces, trust 1314 Creations to deliver exceptional value and service every step of the way.
Shop with confidence knowing that our pricing policy and promotional practices are designed with your best interests in mind. Join us in celebrating creativity, craftsmanship, and savings at 1314 Creations today!
RETURNS, EXCHANGES & REFUNDS
At 1314 Creations, we're committed to providing you with the best possible shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we offer a hassle-free return policy to ensure your complete satisfaction.
Our Return Policy:
- We accept the return of any unwashed, unworn, unused, and unaltered items with the original tags attached and accompanied by the original invoice within 10 days of the order shipment or in-store purchase date.
- If you receive a defective or damaged item, please contact us immediately so we can make it right.
Exclusions:
- Please note that personalized items, gift boxes, gift cards, items purchased on clearance, and items purchased as preorders are not eligible for return or exchange unless defective.
- Additionally, returns on customized products for reasons other than our error will be subject to a 50% processing fee on the refund amount.
How to Start the Return Process:
- To initiate a return, please contact us at 1314creations@gmail.com and provide a receipt or proof of purchase.
- All returns require a return authorization number, which must be obtained prior to sending the item back to us. Any items returned without an authorization number will not be accepted.
- Once your return is approved, we'll provide you with a return shipping label and detailed instructions on how and where to send your package.
Return Process and Refunds:
- We kindly ask that you postmark the items being returned within 5 days of receiving your pre-paid label.
- All items must be returned in their original, unworn condition and accompanied by any documentation that was included.
- Once we receive and inspect your return, we'll notify you of the approval status. If approved, you can expect an automatic refund to your original payment method within 10 business days.
Customer Responsibilities and Terms:
- Customers are responsible for all fees associated with returning items that are not due to our error.
- A 15% restocking fee will be applied to all returns, except for items returned for exchange or exchange credit toward a later purchase.
- Items returned for exchange or exchange credit will be credited for the full item value, minus any outbound shipping charges.
Returning a Gift:
- When returning a gift for an exchange, we provide store credit equivalent to the purchase price. Refunds will be processed based on the lowest advertised price.
Our Commitment to Service:
- We strive to provide our customers with the highest level of service and satisfaction.
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help.
At 1314 Creations, your satisfaction is our top priority. Shop with confidence knowing that we're dedicated to providing exceptional products and service every step of the way.
HOW CAN I REQUEST A REFUND OR REPLACEMENT FOR A RECEIVED ORDER?
At 1314 Creations, we're committed to ensuring your complete satisfaction with every order you receive. While we strive to process orders accurately and promptly according to your specifications, we understand that occasional errors may occur. Here's how we handle refund or replacement requests:
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Non-Returnable Customized Orders: Please note that customized orders are typically non-returnable, as they are specially made according to your preferences. However, your satisfaction is our priority, and we're here to assist you in resolving any issues that may arise.
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Rectifying Errors: In cases where errors occurred due to the following reasons, we will rectify them and resend your original order at no extra cost:
- Damage or lost during shipping*
- Spelling errors made by 1314 Creations
- Incorrect customization features on the item
- Customer Responsibilities: It's essential to note that if the error is due to customer misspellings or incorrect choices during the customization process, the product may not qualify for return. We encourage you to review your customization details carefully before placing your order to ensure accuracy.
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Contact Us: If you believe there's an error with your order and you're eligible for a refund or replacement, please reach out to our customer support team. Provide details about the issue, including your order number and any relevant information, along with a photo and we'll work swiftly to address your concerns.
At 1314 Creations, your satisfaction is our top priority. We're here to ensure that you're delighted with every purchase you make from us. Shop confidently, knowing that we're dedicated to providing exceptional products and service every step of the way.
For any questions or assistance regarding refunds or replacements, don't hesitate to contact us. We're here to help you resolve any issues and ensure a positive shopping experience with us!
PROP 65 WARNING
Products shipped to California necessitate Prop 65 warnings for items made with certain chemicals, informing residents about potential exposure to substances causing cancer, birth defects, or other reproductive harm. Presently, none of our products fall into this category. However, if such items are added in the future, they will be clearly labeled and identified, ensuring you're informed before making a purchase.For more information, please visit Proposition 65 Your Right to Know!
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ABOUT US
Discover the artistry and warmth of 1314 Creations, a beloved family-owned business crafting exquisite handmade custom items. From vibrant tumbler cups and cozy coffee mugs to stylish mouse pads and charming keychains, explore our diverse range of decor pieces and personalized gifts designed to bring joy to every occasion.
Welcome to 1314 Creations, where passion meets craftsmanship in every creation. As a cherished small-scale family enterprise, we take immense pride in curating an array of meticulously handcrafted custom items that add a personal touch to your everyday moments.
Our artisans pour their heart and soul into every piece, ensuring unparalleled quality and attention to detail. Whether you're sipping your morning brew from one of our uniquely designed coffee mugs or staying organized with a custom mouse pad, each item from 1314 Creations is a testament to our dedication to excellence.
Dive into our collection and explore the endless possibilities for enhancing your lifestyle. Adorn your desk with our stylish yet functional mouse pads, perfect for adding flair to your workspace. Elevate your hydration game with our eye-catching tumbler cups, available in an array of vibrant designs to suit every taste.
Looking for a thoughtful gift? Our selection of personalized keychains and decor items is sure to delight your loved ones, showcasing their individuality in every detail. Whether it's a birthday, anniversary, or special milestone, our handcrafted creations are the perfect way to show you care.
At 1314 Creations, we believe that beauty lies in the unique, the handmade, and the personal. Join us in celebrating the art of craftsmanship and make every moment extraordinary with our bespoke creations. Shop now and discover the magic of 1314 Creations - where every item tells a story, and every purchase supports a family-owned legacy of creativity and passion.
SHIPPING
Shipping policy
Most of our orders are processed and shipped within 3 business days. Please allow up to 10 business days for custom and large personalized orders. Your order will ship from our production studio located in Clarksburg, WV Monday through Friday. To track your USPS order, click here.
When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location and selected shipping speed.
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Economy/Free Shipping – 5 to 6 business days (free shipping only applies to qualifying orders)
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Standard – 3 to 4 business days
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Express – 2 to 3 business days
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Rush – 1 to 2 business days
All international packages will have a customs form. Unfortunately, these packages cannot be tracked in real time, but notification that they have been mailed will be sent through email and delivery will be able to be confirmed through USPS.
REFUND POLICY
At 1314 Creations, we are committed to providing you with the best possible shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we offer a hassle-free return policy to ensure your complete satisfaction. If for any reason you are not satisfied with your purchase, we will gladly accept the return of any unwashed, unworn, unused, and unaltered items with the original tags attached and accompanied by the original invoice within 10 days of order shipment/in store purchase date. We take pride in our products and want to ensure that every customer is happy with their purchase. If you receive a defective or damaged item, please contact us immediately so we can make it right. At 1314 Creations, our goal is to provide exceptional customer service and exceed your expectations. We value your business and want to ensure that you are completely satisfied with your purchase and return experience.
Exclusions:
Please note that the following items are not eligible for return or exchange:
- Personalized items
- Gift boxes
- Gift cards
- Any item purchased on clearance is considered a final sale. Returns will only be accepted if the garment is defective.
- Any item purchased as a preorder is also considered a final sale and cannot be returned or exchanged.
It is important to carefully review your purchase before completing your order to ensure that you are satisfied with your selection.
To start the return process please contact us at 1314creations@gmail.com, you will need to provide a receipt or proof of purchase. It is important to note that we do not accept returns without prior communication with our team. Please note that all returns require a return authorization number, which must be obtained prior to sending the item back to us. Any items returned without an authorization number will not be accepted. To ensure a hassle-free return, we will provide you with a return shipping label and detailed instructions on how and where to send your package once your return has been approved. We kindly ask that you postmark the items being returned within 5 days of receiving your pre-paid label. Additionally, please keep in mind that all items must be returned in their original, unworn condition and accompanied by any documentation that was included.
At our company, we recognize that sometimes plans don't go as expected, and we strive to make the return process as seamless as possible for you.
We understand that personalized products are a representation of your individual creative expression, and we value that uniqueness. Our team is dedicated to ensuring that your experience with us is professional, enjoyable, and stress-free. However, we want to inform you that returns on customized products for any reasons other than our error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
Please keep in mind that shipping fees and express shipping fees are non-refundable.
We also want to make you aware that any discounts that were applied with a minimum purchase requirement may not be applicable after the removal of product(s) in an order. In the case of discounts that are applicable on second/subsequent items, the discount will be revoked on partial return of the order, and the unreturned item will be charged at the original price. Please be aware that a shipping fee may also be applied.
It is important to note that customers are responsible for all fees associated with returning items that are not due to our error. To ensure a smooth return process, we use a registered and traceable service when returning the package. Return packages are the responsibility of the customer until they are received by our team. We regret to inform you that we cannot accept returns for damaged items that have been outside of our possession.
We want to be transparent with our customers and let you know that a 15% re-stocking fee will be applied to all returns unless it is due to our error. This fee covers the costs of packaging, labor, and credit card fees incurred during the transaction. However, items returned for exchange or exchange credit toward a later purchase will not be subject to a restocking fee.
Furthermore, items returned for exchange or exchange credit toward a later purchase will be credited for the full item value, minus any outbound shipping charges.
Returning a Gift: At our store, we understand that sometimes a gift may not be the perfect fit. That's why we offer store credit for the purchase price of any gift you return for an exchange. If you choose to return a gift without exchanging it, we will credit the gift purchaser and notify them via email. Please note that items will be exchanged or refunded at the lowest advertised price.
We will promptly notify you once we have received and inspected your return. After inspection, we will inform you whether your refund has been approved or not. If approved, you can expect an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please do not hesitate to contact us.
We retain the exclusive right to define and restrict, decline, and/or dismiss returns from customers at any given time due to the following reasons:
- A history of irregular or excessive returns that involve worn, altered, laundered, damaged, or missing items.
- Suspected fraudulent or criminal activity.
- A history of irregular or excessive returns that suggest wardrobing.
In the same vein, we also reserve the right to decline service (both in-store and online) to any customer or entity that exhibits similar actions as mentioned above.
At our company, we strive to provide our customers with the highest level of service and satisfaction. We understand that returns can be a hassle, but we are committed to making the process as seamless as possible. We appreciate your understanding and cooperation in our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are always here to help.
PRIVACY POLICY
Collection of Information:
- We may collect information such as your name, job title, contact details, demographic information, and preferences to provide you with a better service and personalized experience.
- This information may be collected through forms on our website, customer surveys, or other interactions.
Use of Information:
- We use the information we gather to understand your needs, improve our products and services, and provide you with relevant promotional offers.
- Your information may also be used for market research purposes and to customize our website according to your interests.
Security Measures:
- Your information is important to us, and we have implemented physical, electronic, and managerial procedures to safeguard and secure it from unauthorized access or disclosure.
Use of Cookies:
- We use cookies to analyze website traffic, tailor our website to customer needs, and provide a better browsing experience.
- You have the option to accept or decline cookies, although declining may limit certain features of the website.
Links to Other Websites:
- Our website may contain links to other websites. However, we are not responsible for the privacy practices or content of these external sites.
Controlling Your Personal Information:
- You can choose to restrict the collection or use of your personal information for direct marketing purposes.
- We will not sell, distribute, or lease your personal information to third parties without your consent, except as required by law.
Accessing and Correcting Your Information:
- You have the right to request details of the personal information we hold about you and request corrections if necessary.
- If you believe any information we hold is incorrect or incomplete, please contact us, and we will promptly address your concerns.
Your privacy is important to us, and we are committed to ensuring transparency and protection of your personal information. If you have any questions or concerns about our privacy policy, please don't hesitate to contact us.
Shop with confidence knowing that your privacy is respected and protected at 1314 Creations.
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Spotted Serenity Tumbler - 16oz Glass Can Tumbler With Straw - Colorful Leopard Print Libbey Tumbler Cup
Regular price $7.00 USDRegular priceUnit price / per$12.99 USDSale price $7.00 USDSale -
Kind Emotionless Quencher Tumbler
Regular price $12.00 USDRegular priceUnit price / per$17.99 USDSale price $12.00 USDSale -
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Leo Lion Tumbler Cup
Regular price $7.00 USDRegular priceUnit price / per$12.99 USDSale price $7.00 USDSale -
Always Be You Tumbler - Glass Tumbler With Bamboo Lid - Motivational Cup With Straw
Regular price $7.00 USDRegular priceUnit price / per$12.99 USDSale price $7.00 USDSale -
Heart Full of Horror Tumbler - 16oz Glass Tumbler With Lid - Beautifully Flawed Cup With Straw
Regular price $7.00 USDRegular priceUnit price / per$12.99 USDSale price $7.00 USDSale -
Bitch Be Gone Orange Spray Tumbler Cup
Regular price $7.00 USDRegular priceUnit price / per$12.99 USDSale price $7.00 USDSold out