Requesting a Refund or Replacement: Your Satisfaction Guaranteed

At 1314 Creations, we're committed to ensuring your complete satisfaction with every order you receive. While we strive to process orders accurately and promptly according to your specifications, we understand that occasional errors may occur. Here's how we handle refund or replacement requests:

  • Non-Returnable Customized Orders: Please note that customized orders are typically non-returnable, as they are specially made according to your preferences. However, your satisfaction is our priority, and we're here to assist you in resolving any issues that may arise.

  • Rectifying Errors: In cases where errors occurred due to the following reasons, we will rectify them and resend your original order at no extra cost:

    1. Damage or lost during shipping*
    2. Spelling errors made by 1314 Creations
    3. Incorrect customization features on the item
  • Customer Responsibilities: It's essential to note that if the error is due to customer misspellings or incorrect choices during the customization process, the product may not qualify for return. We encourage you to review your customization details carefully before placing your order to ensure accuracy.
  • Contact Us: If you believe there's an error with your order and you're eligible for a refund or replacement, please reach out to our customer support team. Provide details about the issue, including your order number and any relevant information, along with a photo and we'll work swiftly to address your concerns.

At 1314 Creations, your satisfaction is our top priority. We're here to ensure that you're delighted with every purchase you make from us. Shop confidently, knowing that we're dedicated to providing exceptional products and service every step of the way.

For any questions or assistance regarding refunds or replacements, don't hesitate to contact us. We're here to help you resolve any issues and ensure a positive shopping experience with us!

Request A Return